Support & Terms
Need help? Email info@accessibleresources.com and we'll get back to you within two working days. Including your iPhone model and iOS version helps us help you faster.
Frequently asked questions
How does transcription work? Is my voice uploaded anywhere?
No. Aloud uses Apple's on-device speech engine — your voice is transcribed on your iPhone and never leaves it. See our privacy policy (the short version: we collect nothing).
Why don't I get AI titles, moods, or the weekly reflection?
Those features use Apple Intelligence, which requires an iPhone 15 Pro or later running a recent iOS. On other devices Aloud still transcribes perfectly and uses simpler on-device analysis for titles and moods.
How do I sync entries to a new phone?
Turn on iCloud for Aloud (iOS Settings → your name → iCloud → Apps Using iCloud). Entries sync through your own private, encrypted iCloud database — we can't see them. Sign into the same Apple Account on the new phone and your journal follows you.
How do I lock my journal?
Settings inside Aloud → turn on Face ID lock. Your journal then requires Face ID (or Touch ID / passcode) whenever you return to the app.
How do I start an entry faster?
- Add the Aloud widget to your Home Screen or Lock Screen — one tap starts recording.
- Say "Start a journal entry in Aloud" to Siri, or bind it to the Action Button via Shortcuts.
- On iOS 18 and later, add the Aloud control to Control Center.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple: iOS Settings → your name → Subscriptions → Aloud (or App Store → your profile → Subscriptions). Cancel at least 24 hours before the current period ends to avoid renewal. Cancelling during the 7-day free trial means you won't be charged.
How do I restore a purchase on a new device?
On the paywall, tap Restore Purchases while signed into the Apple Account that made the purchase.
Can I get a refund?
Payments are processed by Apple, so refunds go through Apple: visit reportaproblem.apple.com, sign in, and choose the Aloud purchase. Apple decides refund outcomes, but they're usually quick.
Something isn't working — transcription stopped, a widget is blank, etc.
- Check Aloud has Microphone and Speech Recognition permissions (iOS Settings → Apps → Aloud).
- Restart the app, then your phone — this clears most one-off glitches.
- Still stuck? Email us with what happened and what you expected; screenshots or screen recordings are gold.
Terms of use
Aloud is licensed, not sold, under Apple's Licensed Application End User License Agreement. In addition:
- Subscription. Aloud Premium is $49.99/year after a 7-day free trial, or $4.99/week; a one-time $99.99 lifetime purchase is also available. Prices may vary by region and are shown in the app before you buy.
- Renewal. Payment is charged to your Apple Account at confirmation of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. Manage or cancel anytime in iOS Settings → Subscriptions.
- Your content. Your recordings and entries are yours. They live on your device (and optionally in your own iCloud), so keeping a device backup is your responsibility — we hold no copy and cannot recover deleted entries.
- Not medical advice. Aloud's mood tracking and reflections are for personal journaling, not diagnosis or treatment. If you're struggling, please reach out to a health professional.
- Warranty. Aloud is provided "as is," to the maximum extent permitted by law. Nothing in these terms affects your statutory rights as a consumer.
Contact
Accessible Resources Ltd (United Kingdom) · info@accessibleresources.com